Show All Answers

1. Who do I call if I am on a well and/or septic tank and want to hook up to City water and/or sewer services?

Please call (407) 571-8342 to determine availability and fees.

2. Who do I call if I have a leak at my home and need to have my water turned off?

During regular business hours (7:30 a.m. to 4:30 p.m.), please call (407) 571-8558 and we will send someone to turn off your water service so you can repair the leak. After hours, please call (407) 571-8686.

3. Who do I call if I have a sewage back up?

Call your plumber first to determine the cause of the backup. If your plumber determines the backup is caused by City infrastructure, call (407) 571-8558 to report the problem. After hours, call (407) 571-8686.

4. How do I obtain a temporary meter for construction or other use?

Temporary meters may be issued for temporary service to construction sites, for temporary special events, or for other applications where a permanent meter installation is not appropriate. Some acceptable uses of a temporary meter may include jumper connections for new water main construction; water service for a construction trailer; construction testing (i.e., soil compaction, masonry work); and, Christmas tree lots. The City will not allow the use of a temporary meter for bulk tank filling of lawn or pest control equipment or for connection to utility systems owned by another utility provider. The provision of a temporary meter, its location, and the appropriateness of its use shall be at the sole discretion of the Director of Public Works and Utilities or his designee. Please call (407) 571-8342.