How is the late fee calculated?

Any bills that remain unpaid for 28 days after the billing date are subject to a 10% penalty. Multiply your unpaid past due amount by 10% to calculate your penalty fee.

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1. My auto pay credit card has expired. How do I update my card information?
2. How do I pay my utility bill?
3. Can I pay with a checking account over the phone?
4. Do you have a pay station or a mobile app I can use to pay my utility bill?
5. How often will I receive my utility bill?
6. What is the grace period to make payments on my utility bill?
7. How is the late fee calculated?
8. If I set up auto pay/bank draft, when are my payments withdrawn?
9. Do I need to come to City Hall to start new service?
10. Do I need to pay a deposit to start utility services?
11. How soon are services activated after I submit the proper documents?
12. How do I stop/disconnect my utility service?
13. How do I update my mailing address?
14. How can I change the name on my account or add someone to the account?
15. My family member is deceased. How can I change the utility account into my name?
16. I am going out of town. What is my monthly bill if I leave my services on?
17. Whom do I contact to have my meter checked for possible leaks?
18. I recently had a leak, and my bill is very high. Can I receive a credit?
19. Can I receive a credit on my utility bill for pool refills?
20. When do I become at-risk of the utility services being disconnected?