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1. Who do I call if I am on a well and/or septic tank and want to hook up to City water and/or sewer services?

Please call (407) 571-8340 to determine availability and fees.

2. Who do I call if I have a leak at my home and need to have my water turned off?

During regular business hours (7:30 a.m. to 4:30 p.m.), please call (407) 571-8340 and we will send someone to turn off your water service so you can repair the leak. After hours, please call (407) 571-8686.

3. Who do I call if I have a sewage back up?

Call your plumber first to determine the cause of the backup. If your plumber determines the backup is caused by City infrastructure, call (407) 571-8340 to report the problem. After hours, call (407) 571-8686.

4. How do I obtain a temporary meter for construction or other use?

Temporary meters may be issued for temporary service to construction sites, for temporary special events, or for other applications where a permanent meter installation is not appropriate. Some acceptable uses of a temporary meter may include jumper connections for new water main construction; water service for a construction trailer; construction testing (i.e., soil compaction, masonry work); and, Christmas tree lots. The City will not allow the use of a temporary meter for bulk tank filling of lawn or pest control equipment or for connection to utility systems owned by another utility provider. The provision of a temporary meter, its location, and the appropriateness of its use shall be at the sole discretion of the Director of Public Works and Utilities or his designee. Call (407) 571-8340 or email TempMeter@altamonte.org.