Utility Billing

Billing Cycle
Utility bills are mailed or emailed out on a monthly basis. Bills are due and payable upon receipt. Any bill which remains unpaid 28 days after the billing date is subject to a 10% penalty. Customers who have bills which are unpaid 35 days after the billing date are subject to having services discontinued and/or disconnected. In such cases, services are not renewed until all bills are paid together with a $25 reconnection charge and are subject to additional deposit requirements.

How to Pay Your Utility Bill

• Online - The City has transitioned to a new utility billing system. Online customers are required to create a new account.
  • Access Your Account
  • Make a One-Time Payment
  • Create Your New Account or Set Up Bank Draft
    (Download instructions for Account Creation, One-Time Payment and Bank Draft.)
  • Credit Card AutoPay
    (Download instructions for Credit Card AutoPay)
  • Reset Your Password
• In Person - Payments can be made at the cashier window in City Hall on Monday through Friday from 7:30 a.m. to 4:30 p.m.
• By Phone - Call (407) 571-8044.
• Drop Box - Payment drop boxes are located in front of City Hall and behind City Hall off of Galloway Drive. Payments received after 8 a.m. are processed on the next business day.
• Bank Draft - To have payments deducted from a bank account, fill out the Easy Pay Bank Draft Form.

If you have questions or need assistance paying your bill, contact the City at (407) 571-8044 or UtilityBilling@altamonte.org.

E-Bill

Sign up to receive your utility bills via email. Once you receive your first bill in the mail, you are eligible to sign up for e-Bill.