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Utility Billing
Billing Cycle
Utility bills are mailed or emailed out on a monthly basis. Bills are due and payable upon receipt. Any bill which remains unpaid 28 days after the billing date is subject to a 10% penalty. Customers who have bills which are unpaid 35 days after the billing date are subject to having services discontinued and/or disconnected. In such cases, services are not renewed until all bills are paid together with a $25 reconnection charge and are subject to additional deposit requirements.
How to Pay Your Utility Bill
- Online - The City has transitioned to a new utility billing system. Online customers are required to create a new account.
- Access Your Account
- Make a One-Time Payment
- Create Your New Account or Set Up Bank Draft
(Download instructions for Account Creation, One-Time Payment and Bank Draft.) - Credit Card AutoPay
(Download instructions for Credit Card AutoPay) - Reset Your Password
- In Person - Payments can be made at the cashier window in City Hall on Monday through Friday from 7:30 a.m. to 4:30 p.m.
- By Phone - Call (407) 571-8044.
- Drop Box - Payment drop boxes are located in front of City Hall and behind City Hall off of Galloway Drive. Payments received after 8 a.m. are processed on the next business day.
- Bank Draft - To have payments deducted from a bank account, fill out the Easy Pay Bank Draft Form.
If you have questions or need assistance paying your bill, contact the City at (407) 571-8044 or UtilityBilling@altamonte.org.
E-Bill
Sign up to receive your utility bills via email. Once you receive your first bill in the mail, you are eligible to sign up for e-Bill.
Contact Us
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Utility Services
225 Newburyport Ave.
Altamonte Springs, FL 32701Ph: (407) 571-8044
Fx: (407) 571-8046Hours
Monday - Friday
7:30 a.m. - 4:30 p.m.