Waste Collection Upgrade FAQs

Why is the City implementing a new system?

Solid waste employees play a critical role in ensuring our community stays healthy as they move from house to house to collect, transport and dispose of solid waste. Since 2016, the City has been strategically moving toward a semi-automated collection system by installing hydraulic tippers on our refuse trucks. This will streamline the collection process, helping to reduce the physical demands on our employees and reduce work-related injuries. These changes will also ensure that the City can continue to provide services at a reasonable and competitive rate.

When does the new collection start?

The initial distribution of the free City refuse carts will begin in April 2021 with each residence receiving one 64-gallon cart. Cart delivery is expected to take about six weeks, but you may begin using your cart as soon as you receive it. Customers are required to use the new carts and follow the new guidelines beginning May 31, 2021.

How many trash carts can I place curbside for collection?

Residences are limited to two City-approved refuse containers per collection day, per household. Residents can use any combination of City supplied cart(s), your own personal cart(s) of less than 64-gallons equipped with a manufacturer installed lift bar and wheels or bear-resistant containers less than 64-gallons and equipped with a manufacturer installed lift bar.

Can I use a bear-resistant container instead?

Yes. The City will continue to allow bear-resistant containers that meet Interagency Grizzly Bear Committee (IGBC) standards. Bear-resistant containers should be a fully enclosed residential refuse container with a reinforced lid that has a latch mechanism preventing bear access to the contents in accordance with Seminole County’s Urban Bear Management Ordinance. The ordinance requires that residents place trash containers out for collection after 5 a.m. on their scheduled collection day. After pick up, containers must be removed and secured as soon as possible, but no later than 7 p.m. There are two options for compliance.

  • Option #1—Use a Bear-Resistant Container: If you store your refuse outside on non-collection days and/or must put them out before 5 a.m. on your scheduled collection day, you ARE required to use a bear-resistant container.
  • Option #2—Keep Your Trash Containers Secure: If you are able to secure your garbage in a shed, garage or enclosed structure on non-collection days and do not place containers curbside before 5 a.m., you DO NOT need a bear-resistant container.

Note: Recyclable materials stored outside on non-collection days and/or placed out on your scheduled pick up day must be free of food residue and materials that could attract bears.

View the list of approved containers.

View ordinance information and the Seminole County Bear Management Boundary area.

Will the City continue to pick up refuse twice a week?

Yes, the City will continue to collect household refuse twice a week and recycling and yard waste once a week.

Can I use a container other than the City-supplied refuse cart?

Yes, you may continue to use your own garbage container as long as it is 64-gallons or less and equipped with a manufacturer-installed lift bar and wheels compatible with a semi-automated collection system.

If you prefer to use another cart, the City will pick up the City-supplied cart from your residence. Please call (407) 571-8607 to schedule an appointment.

If I move to a new location in Altamonte Springs, do I take my refuse cart with me?

No. The carts have serial numbers that are assigned to each physical residence.