COVID-19 FAQs

What action is the City taking to prevent the spread of COVID-19?

  • In great consideration for the protection of our patrons, the City has made the difficult decision to cancel this year’s Red Hot & Boom. Amid this unprecedented global pandemic, events of this size present more opportunities for person-to-person contact, greatly risking an increase in the transmission of COVID-19. The City understands how important this event is to the many families and individuals who have frequented Red Hot & Boom through the years. With our partner, iHeartMedia, we are working to keep the tradition alive by offering alternative entertainment through our online platforms.
  • Effective Monday, June 1:
    • The City of Altamonte Springs will begin a phased reopening of recreation activities that will include aquatics and sports programming for youth, adults and seniors. All activities have been structured for the safety of our patrons while complying with social distancing efforts.
    • Online registration is open and required to participate. Day-of and walk-up reservations are not accepted. Visit the recreation registration page to sign up.

    • The City Library will open to the public with limited access and operate Monday through Saturday from 10 a.m. to 4:30 p.m. In order to maintain social distancing and cleanliness protocols, computer usage is limited to one-hour intervals. To reserve a computer, call (407) 571-8840 or see the circulation desk staff. Classes and story times are canceled until further notice.
    • The Altamonte Springs Police Department COPS Center at the Altamonte Mall will resume fingerprinting services on June 1.

    • City parks will resume normal hours of operation with limited access to amenities and city buildings.

  • Effective Monday, June 8, City parks will reopen with all park amenities for public use. Park visitors must maintain 6 feet of separation from others and adhere to social distancing guidelines.

    • Basketball and racquetball courts will be available for play with capacity limits.

    • All playgrounds and pavilions will open. Reservations are not accepted at this time.

    • Altamonte Baseball Academy and Altamonte Girls Fastpitch Softball travel team practice will resume.

  • Effective Monday, June 15, the City will offer additional recreational activities including baseball, basketball and softball clinics, baseball and softball drop-in play and adult beach volleyball. For more information, please visit www.ASRecreation.org.

Why did the City of Altamonte Springs declare a Local State of Emergency?

Declaring a Local State of Emergency is a normal part of the disaster response process. It allows the City the ability to leverage State and Federal assistance if needed. There is no reason to panic, but we urge our residents to follow the recommendations provided by the Centers for Disease Control and Prevention, Seminole County Emergency Management, the Florida Department of Health and Governor DeSantis’ Office. It takes all of us working together to slow the spread of COVID-19.

Are City offices open?

City Hall, Annex and City Clerk buildings are open to the public from 7:30 a.m. to 4:30 p.m. Other City buildings remain closed to walk-in visitors at this time.

The Altamonte Springs Police Department Lobby remains open to the public. Officers and personnel will remain vigilant and still respond to public safety requests in the most efficient manner possible. For emergencies, call 9-1-1.

How will COVID-19 affect my utility bill?

Altamonte Springs has suspended disconnection for nonpayment for the duration of the Local State of Emergency. Payments can be made in person, by phone or online. For more information, visit the Utility Billing webpage.

How will the City conduct public meetings?

Pursuant to State of Florida Executive Order 20-69 as well as City of Altamonte Springs Executive Order 2020-02, and in order to protect the health, safety and welfare of residents, communications media technology (CMT) will be used to conduct meetings of local government bodies during the time that the Local State of Emergency is in place. 

The next Altamonte Springs City Commission meeting will be held on Tuesday, May 5, 2020, at 7 p.m. in a virtual format. Instructions on how to connect to our digital meeting platform, Webex, are available on our website for members of the community who wish to participate.

Are City parks open?

Effective Monday, June 1, City parks will resume normal hours of operation with limited access to amenities and city buildings.

Effective Monday, June 8, City parks will reopen with all park amenities for public use. Park visitors must maintain 6 feet of separation from others and adhere to social distancing guidelines.

  • Basketball and racquetball courts will be available for play with capacity limits.
  • All playgrounds and pavilions will open. Reservations are not accepted at this time.

All park patrons are urged to follow established guidance on personal hygiene, hand washing and the use of hand sanitizer. Those exhibiting symptoms of illness are strongly encouraged to self-isolate and limit personal interaction outside of their homes. Park visitors must maintain 6 feet of separation from others and adhere to social distancing guidelines.

Are City outdoor and therapeutic pools open?

Patrons can purchase a modified seasonal pass for aquatic activities at the Outdoor Pool. Passes are valid from June 1 to August 9 and include limited access to water fitness classes, lap swim and open swim times. Once a pass has been purchased, online reservations are required to participate in all activities. Day-of activity or walk-up reservations are not accepted. Passholders are limited to reserve up to three sessions of each activity per week.

  • Online registration opens Tuesday, May 26 for sessions running Monday, June 1 through Tuesday, June 30.
  • Online registration opens Monday, June 22 for sessions running Wednesday, July 1 through Sunday, August 9.

If openings are still available at 12 p.m. the Thursday prior to an upcoming week, reservation limitations will lift and passholders can make additional reservations. All reservations must be completed by 11:59 p.m. the day prior to each activity.

The therapeutic pool remains closed at this time.

Is the City Library open?

Effective Monday, June 1, the City Library will open to the public with limited access and operate Monday through Saturday from 10 a.m. to 4:30 p.m. In order to maintain social distancing and cleanliness protocols, computer usage is limited to one-hour intervals. To reserve a computer, call (407) 571-8840 or see the circulation desk staff. Classes and story times are canceled until further notice.

Is the Altamonte Mall open?

The mall is open from 11 a.m. to 7 p.m. Monday through Saturday and 12 p.m. to 6 p.m. on Sunday.

The ASPD COPS Center located inside the mall is open from 11 a.m. to 4 p.m. Monday through Friday. All fingerprinting services will resume June 1.

Are events still happening at Cranes Roost Park?

In great consideration for the protection of our patrons, the City has made the difficult decision to cancel this year’s Red Hot & Boom. Amid this unprecedented global pandemic, events of this size present more opportunities for person-to-person contact, greatly risking an increase in the transmission of COVID-19. The City will continue to monitor and evaluate the situation for future events.

Are all senior, youth and special needs programs canceled?

  • Effective Monday, June 1, the City of Altamonte Springs will begin a phased reopening of recreation activities that will include aquatics and sports programming for youth, adults and seniors. All activities have been structured for the safety of our patrons while complying with social distancing efforts. Online registration opens Tuesday, May 26 and is required to participate. Day-of and walk-up reservations are not accepted. Visit the recreation registration page to sign up.
  • Aquatic Memberships Update:
    The City has developed a modified summer aquatics program for individuals of all ages. The program will offer an outdoor pool seasonal pass with limited access to water fitness classes, lap swim and open swim times. We will nullify any current outdoor or therapeutic pool memberships and issue prorated credits to user accounts based on each membership standing as of March 13.
  • Members are able to use their prorated credits toward the purchase of a new outdoor pool seasonal pass. The City will issue all credits by close of business on Friday, May 22.

Are youth baseball and softball tournaments canceled?

Youth baseball and softball tournaments that were scheduled to take place at Eastmonte or Merrill Park have been postponed.

When will events and recreation programming resume?

The City will continue to monitor reports and advisements from Governor DeSantis’ Office, the Centers for Disease Control and Prevention, Seminole County Emergency Management and the Florida Department of Health to reassess and adjust plans accordingly.

Will COVID-19 impact my trash collection days?

Trash collection days are not impacted and will continue as normal. Please remember that trash and recyclables must be placed curbside by 7 a.m. on your scheduled collection days.

Can I use wipes if I have run out of toilet paper?

The City is urging residents to throw wipes in the trash, NOT the toilet. Even wipes labeled as “flushable” may harm your home’s plumbing and may lead to pipe blockages and clogged local sewer systems.

Where can I go for more information?

Last updated 5/29/2020