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Utility Billing
Running water from faucetThe Utility Billing Division of the Finance Department is responsible for processing all requests for initiation of utility services and monthly billing for services rendered. These services include water, sewer, reclaimed water, and stormwater management services. We also provide city residents with residential garbage collection, including waste recycling.

Deposits
Residents and businesses seeking any or all of these services should apply in person at the customer service window in City Hall. For residential service, a one-time $50 deposit is required. The deposit will be refunded after 12 consecutive months of prompt payment of the monthly utility bill. Commercial deposit amounts will vary based on anticipated consumption. Commercial deposits will be refunded when accounts are terminated.

Sewer Service
State statutes and local city and county ordinances require connection to a central sewer system where this service is available. Single family users not connected to the city water system pay the maximum monthly sewer charge.

Water Service

The owner or occupant should be present at the dwelling or structure when the valve establishing water service is opened. If you choose not to be present, the city will not be responsible for any damages that may arise as a result of the turn-on.

To ensure an accurate water meter reading, please keep shrubbery, bushes, grass, etc. in and around the meter box trimmed. Also, please keep foreign objects away from the meter box. This allows our meter readers easy access to the box and helps eliminate dangerous conditions such as snakes, bees, and the like.

It is unlawful for anyone other than city utility personnel to turn the water meter on or off. The police will be notified of any tampering with meters locked for non-payment. Legal action may be taken and fines assessed for any theft, damages, etc. to water meters or service.

Reclaimed Water Service
Reclaimed water is highly treated wastewater used for irrigation and car washing purposes. Access to the reclaimed water system may be obtained through an underground irrigation system or through an in-ground service box that features a special attachment for a garden hose. Connection to the reclaimed water system is suggested, but not required, for customers living in single family homes. Our billing department can advise commercial users about reclaimed water availability at their location. Customers who move into an area where reclaimed water is available should sign the lower portion of the utility work order form to start service. To request a free, quick disconnect device, call (407) 571-8340.

Contact Us
Utility Services
Email

225 Newburyport Ave.
Altamonte Springs, FL 32701

Ph: (407) 571-8044

Hours
Monday - Friday
7:30 a.m. - 4: 30 p.m.