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Utility Billing
Running water from faucetThe Utility Billing Division of the Finance Department is responsible for processing all requests for initiation of utility services and monthly billing for services rendered. These services include water, sewer, reclaimed water, and stormwater management services. We also provide city residents with residential garbage collection, including waste recycling.

Billing Cycle
Utility bills are mailed or emailed out on a monthly basis. Bills are due and payable upon receipt. Any bill which remains unpaid 28 days after the billing date is subject to a 10% penalty. Customers who have bills which are unpaid 35 days after the billing date are subject to having services discontinued and/or disconnected. In such cases, service are not renewed until all bills are paid together with a $25 reconnection charge and are subject to additional deposit requirements.

Sign up to receive your utility bills via email. Once you receive your first bill in the mail, you are eligible to sign up for e-Bill.

How to Pay Your Utility Bill
  • In Person - Payments can be made at the cashier window in City Hall on Monday through Friday from 7:30 a.m. to 4:30 p.m.
  • By Phone - Call (407) 571-8044.
  • Drop Box - Payment drop boxes are located in front of City Hall and behind City Hall off of Galloway Drive. Payments received after 8 a.m. are processed on the next business day.
  • Bank Draft - To have payments deducted from a bank account, fill out the Easy Pay Bank Draft Form.
  • Online - Log in to pay your bill online.

Contact Us
Utility Services

225 Newburyport Ave.
Altamonte Springs, FL 32701

Ph: (407) 571-8044

Monday - Friday
7:30 a.m. - 4: 30 p.m.